Troubleshooting

When things look wrong

The two most common issues, and what to do about them. If neither matches, send a note via the contact form and we’ll dig in.

Why isn't my data syncing?

The most common cause: you're signed into different accounts on different devices. Open Profile and check the email shown at the top — it should match on every device.

Next: force a re-sync. On the Log tab, pull down to refresh. The app pulls all recent sessions from the server.

If a specific session is missing on one device but present on another, completing any workout on the missing device triggers a full re-sync of recent history.

If something still looks wrong after all that, send us a note with your account email and what you're seeing. We can inspect server-side.

I lost a workout — can it be recovered?

If you completed the workout (saw the share card or the "Workout saved" toast), it's on the server even if it's not visible locally. Send us a note with your account email and the approximate date — we restore from server records.

If the workout was lost mid-session (e.g., the app crashed before save), there's no recovery — sets only commit to the server on completion. We're working on auto-saving live sets to close that gap.